Too often, records are hard to tell apart even when they are duplicates It probably happens several times a day for many Sales ops or Marketing ops pros. A Slack message arrives, stating “I found a duplicate account in the…
“Know your customer” is a worthy goal. How do you know the attributes of your customers and what they are doing? With that information, how can you serve them better? It starts with a definition of a data model for…
The conflict between time and effort needed to reach a demo “aha” moment The goal of most software sales – after you know what the prospect wants – is to present them with an engaging demonstration that helps them learn…
A Google Sheets formula that handles an uncertain number of rows Taking a list of unknown length and reformatting it to a delimited list, adding a comma on the last item What is “Data Operations”? According to one pundit (me),…
A still from Apple’s 1984 Super Bowl commercial, directed by Ridley Scott If you’ve never seen this iconic 1984 ad for the Apple Macintosh computer, take a minute and watch. It will seem familiar to you, even 40 years after…
If you add a time series of the things that happened, you’ll get better analysis Time series measure the change from x to y by when: a value, demonstrated by its value at the beginning of a time range and…
What you get when you open a default FigJam template Let’s talk about prototyping. By design, it needs to be ugly. Prototypes are a quick way to share an idea, see whether a flow will work, and suggest something believable…
Photo by charlesdeluvio on Unsplash You often hear companies say, “we’re customer obsessed.” What does this mean exactly? Beyond the obvious reason of keeping current customers from leaving and lining them up for expansion opportunities, the idea of being customer…
“A data model created by business users who want to describe their Salesforce data, illustration, movie poster” – created in Midjourney by PromptHunt.com If AI-driven image prompts could create an effective data model for business users to describe the data…
Photo by Jay Toor on Unsplash When you’re looking at data to inform a RevOps question (or any question), one of the key calculations you typically do is compare the average of a set of data to its median. Why…
