The Art of the Status Update
What I did, what I’m doing, and where I need help Delivering a status update is a tricky thing. It’s really easy to overwhelm people with too much information, to leave things unsaid when you need more detail, and to…
gregmeyer
Can you measure customer happiness?
A recent post from the folks at the Buffer team got me thinking about the idea of customer happiness, and the ability to quantify it and measure it. In my experience, when you ask service providers if their customers are…
Revisiting Dunbar’s Number (and the rule of 150 relationships)
Today, it’s easier to find out what long-lost friends are doing when they post pictures of their trip to South America on Facebook than keeping up with a trusted buddy in the same town. The power of social networks to…
9 Rules for Being an Effective Mentor
photo by In my experience, having effective, talented, and knowledgeable mentors has been the most powerful startup accelerator that I know. The best mentors I’ve worked with do a lot of the things on this list. You can call these…
The “Thank You” Effect: Improving Service 1 Step at a Time
I’ve written here before about the effect that one person’s thank you had on me (thank you, Brad Feld!) I believe that “The Thank You Effect” is an example of a small action that prompts meaningful next steps to measurably…
3 Common Customer Service Mistakes You Can Fix
photo by Think back to the last time you called customer service. Usually you call because something’s gone wrong, you don’t understand what has happened, or you do understand exactly what’s gone wrong and you are not happy. When…
A Year of Using a Standup Desk
I’ve been using a computer at a standup desk since April 2012 (almost a year.) When I first started using a standup desk, the key things that I noticed were that it was challenging to stand all day and that…
How to hire Customer Service Superheroes
Say you’re going to start a company, and the first thing you want to do is provide amazing customer service. Are you going to hire the brilliant person who alienates customers? Or are you going to hire the friendly person…
Why #Brandbowl Matters Just as Much as the Superbowl
Today, people around the world will be communicating on social media and sharing their ideas, snark, and observations about (arguably) the world’s most important day for advertising spend. Of course, we’re talking about the Advertisements shared during the Super Bowl.…
Why Vine and Other Short-Form Video is Important
Video is not just for Cats When Twitter announced the Vine product that allows you to share 6 second videos with friends, you may have thought as I did that the whole genre of app development was getting a little…
