I used to be concerned with being right. I didn’t understand that there were many different kinds of being right, one prominent version of which was “it doesn’t matter if you’re right, if you bring it up at the wrong…
How many times have you thought when experiencing a negative service experience: “if only I knew who to talk to, I would give them a piece of my mind … right now!” Mobile and social tools now make that possible,…
Google Buzz is a better Bulletin Board. For the children of the 1980s, that’s not a negative connotation. When I first heard the squawky dial-up modem (1200 baud) to a far-away server and saw the monochrome ASCII listings for files…
Adam Penenberg, in his new book Viral Loop, discusses the concept of spreading a message with a viral coefficient of greater than one. It’s simple, really – tell some friends, and if they end up telling lots of their friends,…
Disclaimer: I’ve been reading newspapers almost daily since I was 7, and I know that puts me in an increasing minority. But I think that stubborn determination also puts me in an interesting position to comment on the relative importance…
The last day or so, I was trying to figure out what not to write about the iPad. Would I not write that it was like an iPod/iPhone, only bigger? Would I not write that it should have had handwriting…
CNN reported this week that Twitter subscriber growth had peaked and that visits to the site were relatively flat. This information doesn’t seem to match the reports from Twitter itself that the number of tweets per day keep growing and…
Which conversation would you rather have? Initial exchange with a friend: “Would you try my new product/service/idea?” Response: “Of course, it’s great! I love it!” 2 Weeks later. Asking the friend again: “Are you still using my new product/service/idea” Response:…
Twitter just made watching bad football games more interesting for me. I’ve been complaining this football season about the various wrongs the NFL has visited upon me: local game blackouts, the general poor play of my beloved Eagles just when…
2010 was a great year. It’s right — the end of 2009 was a little rough — but 2010 was one to remember. I had balance between work and home, tried some new things, kept writing and creating, and visited…
