Data Operations

Posts about data operations, analytics, and organizational data management

185 posts

Use your Exoskeleton

AI speeds up the game. It doesn’t remove the product decisions needed. Emoji seem like a small thing, but the ones that stick make it to the keyboard of every mobile phone in the world, so the process is pretty…

Design Navigation from the Inside Out

Instead of starting with a nav item, identify what users want In 2023, I wrote about building software from cow paths. The idea was simple: study how people actually work and design around those natural paths. Don’t invent workflows in…

The Three Minute AI Skill Test

The first time I used a large language model, it felt like cheating. I dropped in messy notes and got back a cleaner argument than I could have written in one pass. It surfaced connections I had not named yet.…

When Shipping Gets Easy, Choosing Gets Hard

What are you going to deliver matters when it’s easy to execute Your team can ship 10x more, but your judgement still doesn’t scale. “Why can’t we move faster?” is the question haunting product teams right now. The usual suspects:…

Start with a single page web site

The blank page seems bigger with LLMs when you invite them into your file explorer. How do you go from zero to one by starting with something interesting and then end up with an app? Most people start the same…

From Tickets to Conversations

Who wants a ticket? Customers want conversations Most customer service communications systems aren’t explicitly broken. They’re still doing exactly what they were designed to do. But the way they are doing it is not longer what customers expect. Take ticket…