Like you, I have lots of accounts for applications. And I usually remember the passwords (ok, maybe not always). To avoid this problem, I use two factor authentication whenever possible. Two factor authentication is the use of an external token…
The average person can hold between five to seven items in working memory. You are probably using a couple of those items already. The takeaway – especially when you’re asking customers to do something for you – is for you…
Websites are inherently anonymous. I don’t mean unknowable in the absolute sense of the word, but rather that when your first interaction with a customer is through email you can lose sight of that person’s humanity. When you talk to…
Think Like MacGyver Using duct tape and baling twine, you can build almost anything you need. It won’t be pretty, and it’s a good metaphor for finding a way to create a solution for an unknown problem. The first step…
I love words. Probably too much. I love words so much that often use too many words when only a few are needed. It’s not because I want you to know about all the words. It’s that I want you…
Which daily tasks are important? We all have a routine. Whether it is checking email, talking to office mates over morning coffee, or going to the gym, we organize our lives into a series of rituals to make sense of…
My first Tweet was a lot like yours: lame. At the time I wasn’t sure what to expect from a service that shared short 140 character bursts about nothing. It seemed mostly like an echo chamber – where you test…
It seems like every day you hear a story on the radio about iPads being furnished to high school kids or read a piece about kids and selfies. There seems to be much less discussion about the effort to reach…
When I was in drawing class in college, my professor asked us to make 100 drawings. “Why would we want to make throwaway drawings?” we asked. The answer he gave stuck with me: “because you don’t know which ones are…
Don’t Get Caught Napping Matthew Stafford – the Quarterback of the Detroit Lions – performed a brilliant sleight of hand on the Dallas Cowboys today. With just a few seconds remaining in the 4th quarter and his team down 6…
