gregmeyer

gregmeyer

The Paradox of Automation

Photo by 愚木混株 Yumu on Unsplash Automation often seems easy and hides an underlying truth. Every time you automate a step, you don’t erase all the work. Spoiler: You advance the workflow to reach the next bottleneck. In practice, you…

The hidden cost of half-automations

Photo by Christian Stahl on Unsplash Automations are amazing when they work. They let us respond to a query, route a ticket instantly, or fill in the blanks to make it easier to complete a manual process. These scripts or…