Photo by Markus Winkler on Unsplash It’s the problem that everyone knows. A customer request gets lost between sales and support. A bug report sits in the queue because engineering never got the full context. A project deadline slips because…
Photo by Brett Jordan on Unsplash We wanted to help teammates to start using AI as a practical tool and stop thinking about it as magic, and thought a “speed dating” style demo would help. The goal was to have…
Photo by Chris Ried on Unsplash I have many ideas that I want to build. But it’s not always easy to estimate the level of effort to build. I’ve often gotten stuck halfway through an idea and struggled to create…
CMKit, an open source toolkit for building AI Apps with Node.js Ideas vs execution gap I have lots of ideas that I’d like to build. Some of these are easy to build (ask a friendly LLM!) and others are a…
Imagine a software vending machine (Image by GoogleFx) I’ve noticed a change happening in software buyer intent where people want something more like a vending machine than an always-on service that charges a recurring subscription. These buyers are responding to…
Photo by TECNIC Bioprocess Solutions on Unsplash Almost half of UK citizens (47%) have now used a generative AI tool proactively, according to a 2025 Deloitte study. But here’s the thing: most people use AI like a glorified search engine.…
Photo by Aleksandr Popov on Unsplash Thanks for reading! Let me know if there’s a topic you’d like me to cover. A cool thing you can do right now with LLMs (ChatGPT, Claude, Gemini, or similar) is ask them how…
Ascending the customer service pyramid for AI/Agents What’s your first response when you see a service interruption or lapse as a customer? As a process nerd, one thing that often comes to mind is whether the service lapse happened because…
Photo by Markus Winkler on Unsplash The first time I saw a personalized web page, I thought it was magic. Not only did it show you something interesting that it remembered about you, it put your name in lights and…
Photo by Roger Ce on Unsplash I want to build a time machine. Let me be more specific. I want to create a log of events that’s so good it identifies the events that are very likely to predict churn.…
