On being Out of Office
Once upon a time, I dreamed about being “in touch” at whatever time, wherever (and whenever I was.) And then it happened – and things were sort of simultaneously wonderful and horrible. You know the feeling – you worry that…
gregmeyer
Go to the River
Quick – stop what you’re doing and go to the river. (Yes, you might need to make plans, but make sure they’re not too complicated. You should just go.) Yep, you’re busy – you probably need a pause, and if…
But how do you build Customer Wow Every Day?
I had the opportunity to present at @PIEPDX yesterday (thanks, Rick Turoczy and team!) We talked about the Concept of Customer Wow and especially how businesses that are just starting out can think about the People, Processes, and Tools that they need to…
What the heck is Customer Wow?
Customer Wow is a concept that gets shared a lot, and creates smiles whenever it’s shared. But what is Customer Wow, really? You could say that it’s “the ability to deliver above and beyond customer experiences” and I also think…
It’s not enough to build a beautiful site
“It’s about people.” –Marcus Nelson Marcus Nelson’s blog post today about the potential for creating a renaissance at familiar names like Flickr, Digg, and Yahoo challenged me to think about the internet services that I actually pay for (and don’t…
Agile Marketing in a Nutshell
Jim Ewel invited me to speak tonight at the Agile Marketing meetup in Bellevue, WA, and I was pleased to participate in and help facilitate a discussion around the concept of Agile Marketing. Agile Marketing is dedicated to the idea of…
Hack your note-taking
It would be really cool if we could all draw as well as Mike Rohde and make beautiful sets of notes to view later. But don’t dispair if you want to take better notes (even if you can’t draw as…
Turkey Soda is the Future of Marketing
I sure hope that the future of marketing tastes better than Turkey & Gravy soda. But I got your attention – it was a cheap trick and I was trying to make a point. What can you do in a…
Perfect is the enemy of done
This is the 12th in a series of posts on Agile Marketing – the working definition of which is to “Create, communicate and deliver unique value to an always-changing consumer (or business) in an always-changing market with an always-changing product.” “When…
“Spot it, got it!” – Begin with the answer in mind
This is the 11th in a series of posts on Agile Marketing – the working definition of which is to “Create, communicate and deliver unique value to an always-changing consumer (or business) in an always-changing market with an always-changing product.” (See…
