Data Operations

Photo by Nadin Mario on Unsplash Trust can be a fragile thing, especially when it comes to metrics the team looks at every day. The balance of items that create the end product on a dashboard might be easily upset.…

Photo by Mark Duffel on Unsplash As an operator, you always balance the need for correct data on input compared to a process that will automatically remediate that data after the fact. When you administer Salesforce, this is particularly important…

A classic cohort chart from Mixpanel I remember when I first saw a chart like the one above – it seemed like magic to compare groups of users to other users at the same point in their journey. This cohort…

Kanban boards don’t have to be complicated to be effective… Even if you’ve never read about the history of Kanban, you’ve probably seen screens like the one above that divide a series of tasks (or a project, or a product)…

Photo by Ross Findon on Unsplash Let’s do a thought experiment. Can you imagine a simpler version of your product? Something much simpler, instead of removing one dial or switch. Think about the difference from Excel that caused Google to…

When you search for a site on similarsites.com and it’s not found Everyone wants more customers. When they get new leads, comparing these new leads to existing customers is inevitable – both in comparison to successful customers and the closed…

Photo by Matt Artz on Unsplash The next time you get a request to change an existing bit of code, check how you respond. It might be a small change, like adding a field to an existing model. Or it…

Photo by Shane Aldendorff on Unsplash ELI5 is an acronym people use when they encounter a complicated concept and want it explained simply. Some things are pretty straightforward in the Ops world – you know you have a new subscription…

When you get a result like this in Salesforce, how do you resolve it? “Any person on the team could look at these two accounts and see that they are the same.” If you’ve worked in Operations for any length…