I have no idea how to explain Quora to other people who like to try software. Borrowing a turn from It’s this for That, I’ll try to explain with a few examples: It’s a Question and Answer site for People…
Don’t Cross Originally uploaded by gregmeyer I just found Instagram, and … I didn’t try it immediately. In fact, I didn’t try it until several of my friends started using it, when I wondered whether I should try it. I…
I often get asked, “What’s a Customer Experience Manager?” This role looks different in different organizations, from a completely hands-on role with customers (my type of role) to a “Voice of the Customer” role (analytics, Net Promoter-driven, etc). Here’s what…
Honey stand Originally uploaded by gregmeyer I recently returned from a vacation to Oregon and stopped (as has become a ritual, or at least a habit) to buy some local honey from an honor box on Route 99W in Dundee,…
Simple Thai Originally uploaded by gregmeyer Have you ever noticed the restaurants in your area that stand out because of their simplicity? One local restaurant in the International District (Simply Thai, on 5th and Jackson) caught my eye recently with…
Golden Beets Originally uploaded by gregmeyer Farmer’s markets are … awesome! You can see many varieties of vegetables and other products, harvested at the peak of the season, and bursting with color and flavor (just like these beets.) With the…
Where do you get your ideas? If you’re like me, you get ideas from what you read, who you meet, and from the experiences that make up your day. And sometimes, that idea box is hard to find. Or just…
I’ve been trying to decide which network-killing box to use when I want to watch non-movie TV (for movies, I have Netflix) and I’ve mostly been thinking about buying either a Google TV box, a Mac Mini, or a Roku…
After having spent several days in the past six weeks on airplanes, I’ve got a few suggestions (perhaps counterintuitive, perhaps not) how air travel can be made better. Most of the suggestions have to do with service rather than fundamental…
Joseph Pine, in this 2004 Ted Talk on what customers want, discusses the progression of economic value from commodity > service > customized service. He talks about how man-made services are both “authentic” (real, experienced experiences) and “manufactured” (created with…
